1. Introduction
Swapagogo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this Privacy Policy carefully.
By using Swapagogo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password, phone number, profile photo, bio, location (city, country)
- Property Information: Property details, photos, descriptions, location, amenities, availability
- Verification Information: Government-issued ID, property documents, verification photos (processed through third-party services)
- Communication: Messages sent through the platform, support requests, feedback
- Payment Information: Payment method details (processed securely through Stripe, not stored by us)
- Profile Information: Preferences, interests, travel history, reviews, ratings
2.2 Information Automatically Collected
When you use our platform, we automatically collect certain information, including:
- Usage Data: Pages visited, features used, time spent, click patterns
- Device Information: IP address, browser type, device type, operating system, screen resolution
- Location Data: General location based on IP address, precise location if you enable location services
- Cookies and Tracking: Cookies, web beacons, and similar tracking technologies (see Cookie Policy)
- Log Data: Access times, error logs, performance data
2.3 Information from Third Parties
We may receive information from third-party services, including:
- Authentication Providers: Google, LinkedIn (when you sign in with social accounts)
- Verification Services: Stripe Identity (for identity verification)
- Payment Processors: Stripe (transaction information)
- Analytics Services: Google Analytics, Vercel Analytics (usage statistics)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our platform and services
- Account Management: To create and manage your account, verify your identity, and process transactions
- Communication: To send you service-related notifications, respond to your inquiries, and facilitate communication between users
- Matching: To help you find suitable swap partners and properties
- Safety and Security: To detect, prevent, and address fraud, abuse, security issues, and violations of our terms
- Personalization: To personalize your experience and show you relevant content
- Analytics: To analyze usage patterns, improve our services, and develop new features
- Legal Compliance: To comply with legal obligations and enforce our terms
- Marketing: To send you promotional communications (with your consent, which you can opt out of at any time)
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption: Data in transit is encrypted using TLS/SSL
- Authentication: Secure password hashing (bcrypt) and multi-factor authentication options
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Audits: Ongoing security assessments and updates
- Secure Storage: Data stored in secure, encrypted databases
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
6.1 Access and Portability
You can access and download your personal information through your account settings or by contacting us.
6.2 Correction
You can update your personal information at any time through your account settings.
6.3 Deletion
You can request deletion of your account and personal information. Note that some information may be retained for legal or legitimate business purposes.
6.4 Objection and Restriction
You can object to certain processing of your information or request restriction of processing.
6.5 Data Portability
You can request a copy of your data in a structured, machine-readable format.
6.6 Withdraw Consent
You can withdraw consent for processing where consent is the legal basis, without affecting the lawfulness of processing before withdrawal.
6.7 Opt-Out
You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe in emails.
6.8 Cookie Preferences
You can manage cookie preferences through your browser settings. See our Cookie Policy for more information.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place for such transfers.
10. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through the platform.
Your continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@swapagogo.comData Protection Officer: dpo@swapagogo.comAddress: [Your Company Address]
For requests related to your privacy rights, please include your account information and specify the nature of your request.